FAQ

Where do orders ship from?

Orders ship from Hong Kong.

When will my order arrive?

Delivery is expected within 14 business days.

Can I return an item?

Yes. You may request a no-reason return within 30 days after receiving your order.

How do I start a return?

Email support@bigbiqq.shop with your order details. We will confirm the next steps.

How can I contact customer support?

support@bigbiqq.shop
+852 6196 2948

What is the company and return address?

DEEOVO BUSINESS (HONG KONG) TRADE LIMITED

Room 18, 27/F, Ho King Commercial Centre
2–16 Fa Yuen Street, Mong Kok
Hong Kong